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Frequently Asked Questions

Quick answers to common questions about VoidX.

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Getting Started

Minimum recommended: $500 USDTBreakdown:
  • Any amount of PUMPKIN tokens (for platform access)
  • $500+ for trading (more is better for diversification)
By strategy:
  • Vortex DCA: $500+ recommended
  • Perp Market Maker: $1,000+ recommended
  • Multiple symbols: $2,000+ recommended
Currently supported:
  • BloFin - Primary exchange, best integration
  • Bybit - Full support, popular choice
  • HTX (Huobi) - Perpetual futures
  • WEEX - Perpetual futures
  • Defx - Decentralized exchange on Base
Each exchange has a dedicated setup guide in the Exchange Setup section.
No! VoidX is designed for non-technical users.
  • Use the dashboard to configure bots
  • Select from pre-built presets like Minimalist Alpha
  • Advanced users can edit JSON configs if desired
Your funds never leave your exchange account.
  • API keys have NO withdrawal permission
  • Even if keys are compromised, funds cannot be withdrawn
  • We never have access to your private keys or passwords
  • All trading happens directly on your exchange account

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PUMPKIN Token

PUMPKIN is a utility token available on SUI, Solana, and BASE that grants access to VoidX.
  • Required: Hold any amount to access Tier 1 features
  • Not spent: Just hold in your wallet, not consumed
  • Tradeable: Can be sold anytime on DEXs
  • Higher tiers: Coming soon for larger holders
PUMPKIN is available on multiple chains:On SUI:On Solana:
  • Any Solana DEX supporting the PUMPKIN token
See the PUMPKIN Token Guide for contract addresses and step-by-step instructions.
Token-gating serves multiple purposes:
  • Prevents spam/abuse
  • Aligns user interests with platform
  • Creates sustainable development funding
  • Enables tiered access for different user levels
All chains grant the same access. Choose based on your preference:
  • SUI - Native chain, best liquidity
  • Solana - Fast and cheap transactions
  • BASE - EVM-compatible, works with MetaMask

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Trading & Strategies

Quick guide:
Your SituationRecommended Strategy
BeginnerMinimalist Alpha preset
Want to accumulateVortex DCA
Range-bound marketPerp Market Maker
High volatilityXGrid
$500-1000 capitalSingle strategy, 1-2 symbols
$2000+ capitalMultiple strategies/symbols
See the Strategy Overview for detailed comparison.
Honest answer: Returns vary significantly based on market conditions, strategy, and settings.
  • Market making in good conditions: 0.1-0.5% daily
  • DCA in trending markets: Depends on entry/exit timing
  • Bad conditions can result in losses
Important:
  • Past performance doesn’t guarantee future results
  • Start small to understand behavior
  • Never risk more than you can afford to lose
Yes! You can run multiple bots simultaneously:
  • Different symbols on the same exchange
  • Same symbol on different exchanges (arbitrage)
  • Different strategies for diversification
Recommendation: Start with one bot, add more as you learn.
Check these indicators:
  1. Status: Green = running, Red = error
  2. Orders: Should see open orders in dashboard
  3. Logs: Trading console shows activity
  4. Positions: Track open positions and P&L
If orders appear and fill, the bot is working correctly.

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Risk & Safety

Yes, trading involves risk.Possible loss scenarios:
  • Market moves strongly against your position
  • Liquidation if using high leverage
  • Extended drawdown before recovery
  • Black swan events (exchange hacks, flash crashes)
Mitigation:
  • Start with conservative presets
  • Use auto-hedging for protection
  • Never risk more than you can afford to lose
  • Diversify across symbols/strategies
If the bot disconnects:
  • Existing positions remain open
  • Open orders stay on exchange
  • No new orders placed until reconnect
  • Positions may not be managed (risk!)
Protection:
  • Set stop losses on exchange manually
  • Use auto-hedging for large positions
  • Monitor positions even when bot is off
The bot uses tiered loss management:
Loss LevelAction
0-1%Normal trading
1-3%Widen spreads, reduce size
3-6%Stop new entries, defend only
6%+Exit priority mode
10%Hard stop - close all
See Risk Management for details.
Liquidation = Exchange forcibly closes your position when margin is insufficient.Avoid by:
  • Using lower leverage (start with 10x or less)
  • Keeping wallet exposure under 30%
  • Enabling auto-hedging
  • Setting hard stop losses
  • Monitoring positions regularly

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Technical Issues

Common issues:
  1. API Keys: Verify correct and have Trade permission
  2. Balance: Ensure funds in correct wallet (Futures, not Spot)
  3. Symbol: Check symbol is valid and tradeable
  4. Exchange: Verify exchange connection works
See Troubleshooting for detailed solutions.
Normal behavior:
  • Grid refresh repositions orders as price moves
  • Orders cancel when price moves too far
  • Rate limiting may cancel excess orders
If excessive:
  • Increase grid_refresh_interval
  • Reduce number of grid levels
  • Check exchange rate limits
VoidX is a web application - no installation needed!Requirements:
  • Modern web browser (Chrome, Firefox, Safari, Edge)
  • Stable internet connection
  • Exchange account with API access
No server, VPS, or technical setup required.

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Account & Billing

No monthly subscription fees.
  • One-time token requirement (any PUMPKIN)
  • No trading fees beyond exchange fees
  • No hidden charges
You need to hold any amount of PUMPKIN tokens to access the platform.The tokens are:
  • Your own asset (not spent)
  • Sellable anytime
  • A one-time purchase
Community Support:GitHub:Response time: Usually within 24 hours.

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Advanced

Currently, you can:
  • Customize presets extensively
  • Adjust 100+ parameters
  • Create your own config files
Fully custom strategies require code changes (advanced users only).
Yes! The dashboard uses a REST API that advanced users can access:
  • WebSocket for real-time updates
  • REST for configuration and control
Documentation coming soon.
The platform is currently hosted - self-hosting is not supported.Benefits of hosted:
  • No server management
  • Automatic updates
  • 24/7 uptime
  • No technical setup

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