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Frequently Asked Questions

Quick answers to common questions about VOIDX.

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Getting Started

Yes. Open voidx.trade, click Launch App, and browse freely.Guests can see everything — the Bot Marketplace, preset details, Markets data, strategy descriptions. Only actions (deploying bots, trading) require a connected wallet. Deploy buttons simply say “Connect wallet to deploy” until you do.
Not for the Free tier. Connect a Sui, Solana, or EVM wallet and you’re in — no PUMPKIN required.PUMPKIN is relevant for upgrading: burning PUMPKIN for the Pro tier is coming soon. See PUMPKIN Token.
  • Free: 1 bot, 1 symbol, 1 exchange
  • Pro: 5 bots, 10 symbols, 5 exchanges, plus priority support and advanced strategies
A 14-day Pro trial is available — no card required. Upgrading to Pro via PUMPKIN burn is coming soon.
Minimum recommended: $500 USDT in your exchange futures wallet.By strategy:
  • Vortex DCA: $500+ recommended
  • Market making strategies: $1,000+ recommended
  • Multiple symbols: $2,000+ recommended
More capital gives DCA strategies more room to average in safely.
Currently supported:
  • BloFin - Primary exchange, best integration
  • Bybit - Full support, popular choice
  • HTX (Huobi) - Perpetual futures
  • WEEX - Perpetual futures
  • DEFX - Decentralized derivatives
Each exchange has a dedicated setup guide in the Exchange Setup section.
No! VOIDX is designed for non-technical users.
  • Browse the Bot Marketplace and deploy presets with plain-English descriptions
  • The deploy wizard comes prefilled with the preset’s settings
  • Advanced users can customize parameters if desired

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Funds & Custody

No. VOIDX is non-custodial.
  • Your funds never leave your exchange account
  • Bots only use your API keys to place orders on your behalf
  • We never have access to your private keys or passwords
  • You can revoke API access at any time from your exchange
Read + Trade only. Never enable withdrawal permission.With trade-only keys, even if your keys were somehow compromised, funds cannot be withdrawn from your exchange account. Every exchange guide in these docs walks you through creating keys with the right permissions.
Each bot runs as its own process on VOIDX servers and trades through your exchange API keys.
  • No software to install, no VPS to manage
  • Bots keep running when your browser is closed
  • They cannot withdraw funds — withdrawal permission should stay disabled on your API key

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Marketplace & Bots

The Marketplace tab shows 41 preset bots across 4 strategy families:
  • Vortex DCA — dollar-cost-averaging grid strategy
  • XGrid — high-frequency grid / momentum scalping
  • GLFT MM — quantitative market making
  • Long-Only DCA — long-only geometric DCA
Each card has a plain-English description, a risk label, and stat tiles read directly from the preset’s real configuration — no invented performance numbers. Click a card for details, pick your exchange variant (Bybit, BloFin, or DEFX), and Deploy opens a prefilled wizard.
Quick guide:
Your SituationRecommended Strategy
BeginnerA Conservative preset from the Marketplace
Want to accumulateVortex DCA or Long-Only DCA
Range-bound marketGLFT MM
High volatilityXGrid
$500-1000 capitalSingle strategy, 1-2 symbols
$2000+ capitalMultiple strategies/symbols (Pro tier)
See the Strategy Overview for detailed comparison.
Honest answer: Returns vary significantly based on market conditions, strategy, and settings. Bad conditions can result in losses.Important:
  • Past performance doesn’t guarantee future results
  • Start small to understand behavior
  • Never risk more than you can afford to lose
Yes, depending on your tier:
  • Free: 1 bot, 1 symbol, 1 exchange
  • Pro: up to 5 bots, 10 symbols, 5 exchanges
Each bot runs as its own independent process. Recommendation: start with one bot, add more as you learn.
Check these indicators:
  1. Status: Green = running, Red = error (Bots tab)
  2. Orders: Should see open orders in the terminal and on your exchange
  3. Logs: The bot’s log stream shows activity
  4. Portfolio: Track positions, P&L, and your equity curve
If orders appear and fill, the bot is working correctly.
Yes. When adding exchange credentials, toggle the Testnet flag to connect to your exchange’s paper-trading environment instead of live markets.

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Portfolio & Tracking

Once you’ve added exchange API keys, VOIDX records an equity snapshot every 5 minutes. The Portfolio tab shows:
  • Equity curve with 1D / 7D / 30D / 90D timeframes
  • Per-exchange allocation
  • Bot performance
  • Open positions
The curve starts empty and fills in as history is recorded.

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Risk & Safety

Yes, trading involves risk.Possible loss scenarios:
  • Market moves strongly against your position
  • Liquidation if using high leverage
  • Extended drawdown before recovery
  • Black swan events (exchange hacks, flash crashes)
Mitigation:
  • Start with conservative presets
  • Never risk more than you can afford to lose
  • Diversify across symbols/strategies
If the bot disconnects:
  • Existing positions remain open
  • Open orders stay on exchange
  • No new orders placed until reconnect
  • Positions may not be managed (risk!)
Protection:
  • Set stop losses on exchange manually
  • Monitor positions even when bot is off
Liquidation = Exchange forcibly closes your position when margin is insufficient.Avoid by:
  • Using lower leverage (start with 10x or less)
  • Keeping wallet exposure conservative
  • Setting hard stop losses
  • Monitoring positions regularly
See Risk Management for details.

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Technical Issues

Common issues:
  1. API Keys: Verify correct and have Trade permission
  2. Balance: Ensure funds in correct wallet (Futures, not Spot)
  3. Symbol: Check symbol is valid and tradeable
  4. Exchange: Use the Test button on your credentials to verify the connection
See Troubleshooting for detailed solutions.
Normal behavior:
  • Grid refresh repositions orders as price moves
  • Orders cancel when price moves too far
  • Rate limiting may cancel excess orders
If excessive, see Troubleshooting.
VOIDX is a web application - no installation needed!Requirements:
  • Modern web browser (Chrome, Firefox, Safari, Edge)
  • Stable internet connection
  • Exchange account with API access
No server, VPS, or technical setup required — bots run as processes on VOIDX servers.

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Account & Billing

The Free tier is free — no subscription, no PUMPKIN requirement.
  • Free: 1 bot, 1 symbol, 1 exchange
  • Pro: more bots/symbols/exchanges; a 14-day trial is available, and upgrading via PUMPKIN burn is coming soon
  • No trading fees beyond your exchange’s own fees
VOIDX also runs a separate decentralized exchange at voidx.trade/dex, built on DeepBook on Sui. It’s fully on-chain — no exchange API keys involved.See the DEX documentation.
Community Support:GitHub:Response time: Usually within 24 hours.

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Advanced

Currently, you can:
  • Deploy any Marketplace preset and customize its parameters in the deploy wizard
  • Adjust extensive configuration options
Fully custom strategies require code changes (advanced users only).
Yes! The terminal uses a REST API that advanced users can access:
  • WebSocket for real-time updates
  • REST for configuration and control
Documentation coming soon.
The platform is currently hosted - self-hosting is not supported.Benefits of hosted:
  • No server management
  • Automatic updates
  • 24/7 uptime
  • No technical setup

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